Refund intelligence + reverse logistics for Amazon sellers

Turn Amazon returns from a black box into a controlled recovery system.

ClaimLayer.AI reconciles payout statement refunds, chargebacks, SAFE‑T claims, returns, carrier tracking, inspection data, and liquidation outcomes by Order ID.

Reconcile One Pay Period See How It Works

Command Center

Recoverable Balance $2,842,731 +12.6% vs last 30 days

Pending Payout $487,921 Weekly transfer ready

Refunds Reconciled $1,256,890 Matched by Order ID

Claims Eligible $318,442 Evidence-backed queue

The hidden problem

Amazon refund activity is fragmented across reports.

The total refunded sales in a pay period is only the starting point. The real answer is buried across several Amazon sections and physical return data sources.

Payout statement Refund lines and cash movement

Chargebacks Disputes and customer payment reversals

SAFE‑T claims Seller reimbursement opportunities

Returns section Return reason, status, and authorization signals

Carrier tracking Whether the return physically arrived

Inspection data What was actually returned and in what condition

Without reconciliation, sellers see refunds. With ClaimLayer, sellers see evidence.

The core engine

Order ID becomes the reconciliation layer.

ClaimLayer parses available Amazon reports and bridges them with physical return activity using Order ID as the primary key.

Payout statement refunds Chargebacks SAFE‑T claims

ORDER ID Reconciliation Layer

Returns section Carrier tracking Warehouse inspection

Unauthorized returns identified Refund errors quantified Claims prioritized Cash recovery tracked

What ClaimLayer finds

Exceptions become visible when the reports connect.

Refunded / no valid return

Refund exists, but the item was not received or cannot be matched.

Unauthorized return

The return does not align to authorization, timing, product, or condition rules.

Wrong item returned

Returned item does not match the original order or expected SKU / ASIN.

Used or damaged return

Customer refunded as if normal, but the item came back unsellable.

Chargeback / refund conflict

Chargeback activity overlaps refund activity and requires review.

Missed SAFE‑T opportunity

Potential reimbursement evidence exists but claim was not filed.

Operating model

A single workflow connects reports, returns, claims, and liquidation.

Report ingestion

Amazon payout, refund, return, SAFE‑T, chargeback, and tracking data.

Return inspection

Carrier scan, physical inspection, product verification, photos, and condition review.

Refund intelligence

Order ID matching, exception detection, claim-ready evidence packets.

Recovery action

Restock, claim, liquidate, dispose, ship to FBA, or escalate.

Client dashboard

Weekly refund intelligence in one executive view.

Search by Order ID / SKU / Customer

Recent alerts4Unauthorized returns detected

Liquidation events38SKUs sold this week

Shipping queue1,247Inbound back to FBA

Order IDIssueStatusAction

B07X2211N5Unauthorized returnNeeds review

B08L5D6W8JWrong itemClaim‑ready

B0C1R526F2Open boxLiquidate

Secondary market liquidation

Convert unsellable returns into weekly recovery.

Clients can choose liquidation as a disposition option for used, damaged, open-box, or unsellable inventory.

Liquidation Inventory 1,247 items

Sony WH‑1000XM5 Used $84.20

Keurig K‑Elite Damaged box $44.20

Dyson V8 Absolute Wrong item $189.99

Ninja Air Fryer AF101 Open box $59.00

Recent liquidation event

SKU B07X9C1QZ8 sold for $104.99.

Client net proceeds: $83.99
Platform fee: $21.00
Status: Pending payout

Payouts + shipping queue

Balance visibility, cash transfers, shipment prep, and FBA movement.

Available balance $487,921.36

Pending payout $214,331.12

Inbound back to FBA 1,247 units Return hub → inspection → prep → outbound → FBA

Ready to ship 682 units Packed and queued for outbound

Commercial model

Modular services that can start small and scale.

ServicePricingDeliverable

Refund Intelligence SaaS$199–$1,500+/moWeekly reconciliation, dashboards, error detection, claim queue

Returns Processing$2.50/itemReceiving, scanning, inspection, photos, disposition

FBA Prep Add-On$2.00/unitRepack, label, and prep eligible inventory for FBA

Claims Recovery20% recovered fundsSAFE‑T, carrier loss, and refund discrepancy workflows

Auction Liquidation20% platform fee80% of proceeds paid to client weekly

Next step

Let us reconcile one pay period and show you what Amazon refunds are hiding.

ClaimLayer.AI can run a pilot using your payout statement refunds, chargebacks, SAFE‑T claims, returns data, carrier tracking, and inspection outcomes.